Privacy Policy

Information we collect

• Contact details you submit through enquiry and appointment forms, such as name, phone number and email address
• Details you choose to include about the reason for your enquiry
• Technical information such as browser type and pages visited, where analytics is enabled

How we use your information

• To respond to your enquiry and arrange appointments
• To contact you about the care you have requested
• To keep records required for the safe operation of the clinic
• To meet legal, regulatory and professional obligations

Legal basis

We process personal data on the basis of your consent when you submit a form, our legitimate interest in responding to enquiries, and our legal obligations as a healthcare provider. Health-related information is processed for the purposes of providing healthcare.

Website enquiries and sensitive information

Website enquiry forms are not a secure channel for detailed medical information. Please include only what is needed for the clinic to contact you; clinical details are best discussed directly with the clinic.

Storage and retention

Enquiry data submitted through this website is stored securely and retained only for as long as necessary to respond to your request and to meet record-keeping obligations. Retention periods: [RETENTION PERIOD].

Sharing your information

• With clinic staff involved in your care
• With service providers that host our website and store enquiry data, under contract
• Where required by law or professional regulation
• We do not sell personal data

Your rights

• Request access to the personal data we hold about you
• Request correction of inaccurate information
• Request erasure where no legal obligation requires retention
• Object to or restrict certain processing
• Withdraw consent for future contact
• Lodge a complaint with the Office of the Information and Data Protection Commissioner in Malta